Returns Policy
When you buy at Discount RV Parts you buy with confidence. We stand behind the products we sell and have one of the fairest returns policies in the market.
Faulty goods
Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties). If you think your goods are faulty, contact us on our toll free number 0800 478 727 or email us sales@rvparts.co.nz OR send your contact details and any information you think is relevant to:
Discount RV Parts – Online Returns
784 Winton Hedgehope Highway
Browns RD 2
Winton 9782
The costs of returning product is the sole responsibility of the purchaser.
Once we have received your goods we will assess them and contact you to discuss the options. At first instance, we will organise to repair or replace the goods. If the goods cannot be repaired or replaced, we will refund the purchase price.
Unwanted goods
Unused but still saleable goods complete in their original packaging may be returned to us for a full refund for up to 1 month after purchase, excluding:
- Electronics – which must be returned within 7 days of purchase, and
- Any item that was especially ordered or modified to meet your specifications
The costs of returning product is the sole responsibility of the purchaser.
Receipts must be provided.
Any refunds of Unwanted Goods will be made using “instore credit” and will exclude the cost of freight. However, replacement goods will be sent to you freight free.
This does NOT alter or reduce your rights under the Consumer Guarantees Act. It is an additional benefit to Discount RV Parts customers.
Proof of purchase needed
Like every retailer we require proof of purchase for returns. Ideally, this will be a copy of your receipt.
If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc. and we will try to find your transaction in our system.
If you need help or advice with a return please contact us on 0800 478 72 or email us sales@rvparts.co.nz.